Journal of Research in International Business and Management

Towards adoption of business process analysis and design techniques in transitional countries: design and validation

Abstract

John Paul Kasse,Josephine Nabukenya

Business processes are important aspect of an organization and thus their designs havebecome an emergent need especially in transitional countries. However, how to design and analyze the business processes that meet the customer needs still poses a challenge. In this respect, an exploratory study was conducted to investigate the extent to which business process design and analysis (BPDA) techniques were used in designing business processes in Ugandan organizations with an aim to establish the possibility of their adoption. Several challenges were identified from which possible requirements to support BPDA techniques adoption were derived. Based on these requirements, a BPDA techniques adoption framework was designed, evaluated and validated using 3 case organizations in Uganda following the design science approach. The evaluation results indicated that the framework is usable, interactive and applicable to adoption of BPDA techniques in transitional countries using Uganda as a case study.

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