Educational Research (ISSN: 2141-5161) Vol. 8(3), pp. 027-033, June 2017. DOI: http:/dx.doi.org/10.14303/er.2017.026. Copyright © 2017 International Research Journals
Full Length Research Paper
The application of information and communication technology for service delivery in the serial unit of Bayero University Kano
1Kemi J. O., 2Umar G. G., 3*Yemi-Peters, O. E., 4Sokari, V., 5Zanaib A. H.
1,4University Library Bayero University, Kano. Nigeria
2Department of Library and Information Sciences Bayero University, Kano. Nigeria
3Department of Library and Information Science, Kogi State University, Anyigba-Kogi State
5University Library, Bauchi State University, Gadau
*Corresponding Author’s Email: firstname.lastname@example.org
Received June 2, 2017; Accepted June 28, 2017
The use of information and communication technology has become widely acceptable globally. This is because its application to the day to day activities of individuals, institutions and organizations is making tasks and work easier and efficient. This study investigated the application of Information and Communication Technology (ICT) for service delivery in the serial unit of Bayero University Kano, Nigeria. It examined the types of ICT facilities available, services rendered and method of application of ICT facilities as well as challenges of ICT application to user services. A qualitative research methodology was employed for the study. The population of the study comprises of eight (8) staff including the unit head, out of which four (4) were purposively selected using interview and observation methods for data collection, while thematic analysis was used to analyze the data generated. The findings revealed that various ICT facilities are available in the unit under study. Challenges ranging from inadequate ICT facilities, poor power supply, lack of internet access, etc. were identified. The study also recommends for: adequate ICT infrastructure, funding, training of library staff on ICT, provision of adequate electricity with back-up power plant, provision of internet access and institutional subscription to both print and e-journals among others.
Keywords: Information and Communication Technology, Library, Serial Service, Bayero University, Kano, Nigeria.
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